FAQ

What exactly is Taste Japan?

Taste Japan is exactly that – a service which allows people all over the world taste a little bit of Japan – every month! We are a subscription service that send out a box of Japanese goodies once a month.

How much does it cost in total?

This service is just £15 per month – all in. No hidden costs, no extra shipping charges. £15 – Total!

I’ve subscribed. How long do i have to wait?

If you have signed up for the subscription via Moonclerk/Stripe, your card will be charged on the 20th of the month. If you signed up via Paypal, then payments will be taken monthly from the date of signup.

All payments received before the 20th of the month will count towards this month’s box. This is the cut off date we have to make sure we order enough candy for all of our customers that month. We usually ship all Taste Japan boxes about 1 week later – around the 25th-27th of the month. Unfortunately this does mean that if you paid/signed up after the 20th you may have a slightly longer wait for your first box as your payment will count towards the next months’ box. However, after the first one they will continue to arrive every ~4 weeks!

After shipping, it’ll take around 1-3 weeks to arrive at your door.

The Japanese Post Office is extremely reliable, get in touch if you think something has gone amiss.

How do I cancel the subscription?

You are able to cancel at any time with no hidden costs or penalties. When you signed up, you will have received an e-mail from “moonclerk” (our payment gateway) which has a link through which you can cancel further payments. If you can’t find your original sign up e-mail, send us a message and we’ll get the subscription cancelled for you.

Can I pay with an American / Canadian / Australian credit card?

Of course. Currency conversions will be handled automatically during payment.

Can you ship to my country?

We will do our best to send a parcel to any country. Each parcel will be shipped via Eco SAL so please check if the Japanese Post Office delivers to your country.

Do I get a tracking number?

Sorry, at this time we send all our boxes by Eco SAL without tracking to keep the costs as low as possible. If we were to include tracking numbers, the price of the subscription would have to go up.

Why should i choose Taste Japan?

Sure, you can buy individual Japanese snacks and products from the likes of ebay, yahoo or import stores, but we feel our service goes above and beyond simply buying Japanese snacks. Every month you’ll get a lovingly packed box full of Japanese treats along with instructions, trivia, quiz’s, and competitions. We’ll go out of our way to find unique products that you would normally likely not even have heard of.

What exactly will i get if i sign up?

You will get a box full of mouthwatering products exclusive to Japan every month. Basically, we try to fit whatever we can into the box. We anticipate that on average, the weight of the treats would be from 400 – 650g per month.

I have an allergy – can you make a customised box especially for me?

Unfortunately, we cannot do that at present. If you have a serious food allergy, we don’t actually recommend joining our service. Although we will provide information about the snacks, we cannot give translations about each individual ingredient.

Are the snacks Vegan, Vegetarian, Halal, Kosher, etc.?

Unfortunately due to specific diets being quite limited in Japan, it is unlikely that any of our snacks will comply to any specific diet requirements unless otherwise stated.

I can’t read Japanese – how will i know what i am eating?

Leave that part to us. Your monthly box of treats will be accompanied by an information guide which will allow you to know what you will be eating. No nasty wasabi surprise!

Why do you work in British Pounds and not US Dollars?

We are a couple of British guys living in Japan and as such most of our purchases and costs will be paid for in pounds from a British bank account. It makes more sense for us to deal this way so we can keep track of our costs. Currency conversions are handled automatically during payment.

Where do i sign the dotted line!?

You can sign up for our service here.

 

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